Privacy Policy
This is a general template, not legal advice. It explains what information GHORANA collects and how we use it.
Last updated
Information we collect
- Account details — your name, email address and Bangladeshi mobile number.
- Order details — delivery addresses, items ordered and your chosen payment method.
- Technical data — basic device and browser information needed to keep you signed in and the site secure.
How we use it
We use your information to process and deliver orders, contact you about them, provide customer support, prevent fraud, and improve our products. We do not sell your personal information.
Payments
Payments made through bKash or Nagad are handled by the respective provider. GHORANA never stores your PIN or OTP. Cash on delivery orders are settled with the delivery rider at your door.
Sharing
We share only what is needed with trusted partners — courier companies to deliver your order and payment providers to process it — or where required by the laws of Bangladesh.
Cookies
We use essential cookies to keep you signed in and remember your cart. We do not use them for third-party advertising.
Your choices
You can view and update your details from your account, or ask us to correct or delete your information by writing to contact@ghorana.com. We keep order records as long as required for accounting and legal purposes.
Changes
We may update this policy from time to time. The date at the top of this page shows when it last changed.