Refund & Return Policy
This is a general template, not legal advice. Because we sell food, returns work a little differently — here is how.
Last updated
Check your parcel at delivery
Please check your parcel in front of the delivery rider. If it is damaged, leaking, or not what you ordered, you may refuse it and let us know.
What we accept
- Items damaged, leaking or spoiled on arrival
- Wrong or missing items
- Items past their expiry date on arrival
Report the problem within 48 hours of delivery, with your order number and a photo or short video of the product and packaging.
What we cannot accept
For food safety, we cannot take back opened or used products, or items returned because of a change of mind, unless they were faulty.
Replacement or refund
Once we confirm the issue, we will send a replacement or refund you, subject to stock. Refunds go back via bKash or Nagad — for COD orders, to a bKash or Nagad number you give us — within 7 working days of approval.
Cancellations
You can cancel free of charge before your order is shipped. Prepaid orders cancelled before dispatch are refunded in full.
How to reach us
Email contact@ghorana.com or message us on WhatsApp with your order number.